FAQ

No. We ship to U.S. addresses. Free standard U.S. shipping is included on eligible brownie gift boxes. Available expedited or overnight options may cost extra and are shown at checkout.

Choose an available bake and ship date during checkout. That is the date your order is baked and sent, not a guaranteed delivery date. The available shipping methods and costs depend on the recipient’s address. Please allow for carrier transit and possible delays when planning a gift.

We use USPS and UPS. You’ll be asked to select a delivery method during checkout.

Return and Refund Policy
Effective Date: October 2025

At Ruth’s Brownies, our brownies, cookies, and biscotti are perishable food items, we are unable to accept physical returns once a product has left our kitchen. However, your satisfaction is our priority, and we are happy to work with you to make things right if your order arrives damaged, incorrect, or does not meet our high standards.

1. Perishable Products
All Ruth’s Brownies products are made to order and shipped fresh. For food safety and quality assurance reasons, we cannot accept returns or exchanges on any perishable product. Please double-check your order before confirming payment to ensure all items, addresses, and details are correct.

2. Order Accuracy and Quality Guarantee
We take great pride in the freshness and presentation of every order. If you receive an item that is damaged, defective, or incorrect, please contact our Customer Care team within 48 hours of delivery. Include your order number, a description of the issue, and photos of the packaging and product, if applicable.

Once verified, we will gladly offer a replacement, store credit, or partial refund depending on the circumstances. Requests made after 48 hours or without supporting photos may not be eligible for replacement or refund.

3. Shipping Delays or Delivery Issues
Once your order leaves our facility, it is in the care of our selected carrier (UPS, USPS). We cannot guarantee delivery times or be held responsible for delays caused by weather, carrier issues, or incorrect addresses entered at checkout.
If your order is lost in transit or significantly delayed, please reach out to us and we will assist you in filing a claim with the carrier or issuing a suitable resolution.

4. Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing checkout. Ruth’s Brownies is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a package must be re-sent.

5. Cancellations and Order Changes
Because our brownies are baked to order, cancellations or changes must be requested within 12 hours of placing your order. After this period, your order may already be in production and cannot be altered or refunded.
To request a cancellation or modification, please email help@ruths-brownies.com with your order number and details as soon as possible.

6. Refund Processing
If a refund or partial credit is approved, it will be processed to your original form of payment within 5–7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Gift Orders and Third-Party Purchases
If you received a gift order and are not satisfied with the product, please contact us directly with the gift sender’s name or order number so we can verify the purchase. We are happy to offer a resolution such as a replacement or store credit. Refunds can only be issued to the original form of payment used at checkout.

8. Subscription Orders
Subscription boxes are baked and shipped automatically each billing period. To pause, skip, or cancel a subscription, please log in to your account at least 3 days before your next scheduled billing date. Refunds cannot be issued for orders that have already been baked or shipped.

9. Contact Us
We value your trust and will do our best to resolve any issues quickly and fairly. If you have any concerns regarding your order, please contact our Customer Care team via the form below.

We appreciate your understanding and support of our small-batch bakery. Every brownie is baked with love — and we want every experience with Ruth’s Brownies to be just as sweet.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Available flavor choices, gift messages and other gift options are shown on each product page. For a custom flavor assortment, explore our Build Your Own Brownie Box. For gifts to clients or teams, see our corporate brownie gifts.

Use the account sign-in option and follow the instructions shown to access or create your customer account. For details about how your information is handled, read our Privacy Policy.

Open the account sign-in option on our website and follow the instructions shown. Use the email address associated with your orders. If you need help accessing your account, contact us.

 After signing in, you’ll be directed to your My Account page. There, simply click “Edit” next to the section you wish to update. Make your changes and select “Save” to confirm. Updates will take effect immediately for future orders.

If the sign-in screen asks for a password, use its password-reset option and follow the email instructions. If it sends you a sign-in code instead, enter that code to continue. Check your spam or junk folder if the email does not arrive, or contact us for help.

 Browse our shop and select the product and quantity of your choice. (Please note: larger quantities often include a per-unit discount when shipped to a single destination.) Click “Add to Cart.” During checkout, you’ll be asked to select your Bake/Ship Date, gift options, and preferred shipping method. Complete payment and confirm your order. If you wish to send items to more than one recipient, please place separate orders for each shipping address.

Your Bake/Ship Date is the date your order is prepared and sent from our kitchen. Choose from the available dates shown when ordering, then allow additional time for the shipping method you select. A bake and ship date is not a guaranteed arrival date. If you are planning a gift for an important occasion, contact us for help before ordering.

 We accept all major credit cards — Visa, MasterCard, American Express, and Discover — as well as PayPal. All transactions are processed securely.

Visit our gift card product page to see the available amounts and delivery options. Follow the instructions shown when purchasing and review your order details before payment.

Add your items to the cart and enter your gift card code at checkout. Review the amount applied before completing payment. If your order exceeds the available balance, use an accepted payment method for the remainder. For questions about your gift card balance or terms, contact us.

Enter your promotional code in the discount-code field at checkout and apply it before paying. Review the updated total to confirm the discount. Eligibility, expiry dates, minimum purchases and whether offers can be combined depend on the promotion’s terms.

 Our Monthly Brownie Subscription ensures you’ll always have a fresh supply of Ruth’s handcrafted brownies. Each month, you’ll receive a freshly baked assortment of our signature flavors — made to order, shipped directly from our Hudson Valley kitchen, and delivered right to your door. Subscribers enjoy guaranteed monthly delivery, exclusive subscriber discounts, early access to seasonal collections, and flexible options to pause, skip, or cancel anytime.

 Visit the “The Brownie Box” section of our website and choose your preferred plan. Select your box size and preferred delivery date, then complete checkout. Your subscription will automatically renew every month. You’ll receive an email confirmation immediately.

 Your payment method will be charged automatically on the same date each renewal period. For example, if you subscribe on the 10th of the month, you’ll be billed on the 10th of each subsequent month. A reminder email will be sent 3–5 days before each renewal so you have time to update, skip, or cancel if needed.

 Subscription boxes are baked fresh and shipped on the Bake/Ship Date corresponding to your renewal. Shipping typically occurs within 24 hours of baking. Delivery times depend on your selected shipping option. You’ll receive tracking information each time your box ships.

 Yes. You can pause or skip any delivery. Log in to your account, go to “Manage Subscriptions,” and choose to skip your next shipment, pause your subscription, or resume it at any time. Changes must be made at least 3 days before your billing date to apply to that month’s shipment.

 Yes. Log in to your account and select “Manage Subscriptions.” Update your shipping address or payment method as needed. Any updates made before billing will apply to your next shipment.

 You can cancel anytime after your first billing cycle. Log in to your account, go to “Manage Subscriptions,” and click “Cancel Subscription.” There are no cancellation fees, and you’ll continue to receive any boxes already paid for.

 Yes. The Monthly Brownie Subscription makes a wonderful gift. Select “Send as a Gift” at checkout, enter the recipient’s information, and include an optional personal message.